We only replace items if they are defective or damaged. Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If you’ve done all of this and you still have not received your refund yet, please contact us at items (if applicable) There is often some processing time before a refund is posted.

Then contact your credit card company, it may take some time before your refund is officially posted. If you haven’t received a refund yet, first check your bank account again. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. We will also notify you of the approval or rejection of your refund. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. To complete your return, we require a receipt or proof of purchase. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Perishable goods such as food, flowers, newspapers, books, subscription boxes or magazines cannot be returned. Several types of goods are exempt from being returned. It must also be in the original packaging. To be eligible for a return exception, the item must be unused and in the same condition that you received it. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. T here are some exceptions for returns and the following will apply: You did not input your address correctly, or you simply no longer want the items, or you choose the wrong items. If there is an issue that we are solely responsible for we will gladly rectify to ensure the highest level of customers satisfaction. We do not issue refunds for perishable items or health and beauty items.

We do not offer refunds for, subscription boxes, gift cards or sale orders or orders that utilized a discount code. If you need help with filing a claim please notify us within 24 hours of your shipment showing delivered, include a photo of your broken items and we can walk you through the processĭue to the nature of the products that we offer All sales are final. We do not issue refunds once the order has been processed. If a product arrives broken, you must contact your local USPS and file a claim with your tracking number. What can I do?Īll our orders and products are packed with the utmost care therefore, we are not responsible for mishandling of product by the shipping carrier. *****Upon checking out you agree to and fully understand the above terms. If the item will be out of stock or on backorder for more than 7 days, we will issue a refund for the item and you will receive 2 system generated emails, an out of stock notification and a refund notification. If an item on your order is out of stock or on backorder, you will receive a notification from us. We are not responsible for delivery delays due to inclement weather, address errors, or other unforeseen shipping courier related delays. WE ARE NOT RESPONSIBLE FOR MISTAKES, MIS-SCANS, MIS-DELIVERIERS OR OTHER ERRORS COMMON TO THE USPS-WE ENCOURAGE YOU TO CONTACT YOUR LOCAL USPS IF YOU ARE EXPERIENCING CUSTOMER SERVICE DIFFICULTIES WITH YOUR CARRIER. We encourage you to contact the USPS first to determine where your carrier may have left your packages. We cannot issue refunds or be held liable for missing packages. Once we ship your order and it has been scanned and confirmed to be in possession of the USPS we are no longer liable for the package. The package could have been sorted by USPS and sent off without being scanned. The package could have been dropped off and is still being held/sorted by USPS. The package could still be in the seller's possession. *When tracking shows ' Pre- Shipment Info Sent to USPS' it can mean: You will receive an email from us once your package is beginning the shipment process. ****Please be patient as we are taking specific protocols to ensure the safety of our team and you & your items. There are delays across the entire supply chain, including the USPS, UPS and Fed-ex our most used couriers. DUE TO THE DEVELOPMENTS OF THE GLOBAL CORONAVIRUS, COVID-19 PANDEMIC, we kindly request your patience and understanding.

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